General terms and conditions

General Terms and Conditions

1. General information

These general terms and conditions apply to all offers, orders and agreements concluded via the website of Yasmin Hounford. By using our website and placing an order, you agree to these general terms and conditions.

2. Products

Yasmin Hounford sells watches that are designed to function as a fashion accessory. We do our utmost to display the products on our website as accurately as possible. However, minor deviations in colour, design and specifications may occur and do not constitute grounds for cancellation or compensation.

3. Prices and payments

All prices listed on our website are in euros and include VAT, unless otherwise stated. Shipping costs are charged separately and clearly stated during the ordering process. Payment can be made via the payment methods offered by us, such as iDEAL, credit card and PayPal.

4. Orders and delivery

After placing an order, you will receive a confirmation by e-mail. We strive to process and ship orders as quickly as possible. Delivery time depends on the chosen shipping method and destination. If a product is not in stock, we will inform you as soon as possible.

5. Warranty and complaints

Our products are subject to quality control before they are shipped. Should you receive a defective or damaged product, please contact us within 7 days of receipt. We will do our best to resolve the issue, by replacing the product or offering a refund. Complaints must be submitted in writing via the contact form.

Warranty conditions

At Yasmin Hounford we strive to offer the highest quality watches, crafted with attention to detail and craftsmanship. That is why we offer a warranty of [duration of warranty, e.g. 2 years] on all watches, valid from the date of purchase. This warranty covers manufacturing defects and faults that may occur during normal use.

What is covered under warranty?

The warranty covers manufacturing defects and defects of the watch that cannot occur through normal use or external influences, including:

• Faults in the watch such as a defective movement or problems with the hands.
• Defects to the crown or watch mechanism caused by manufacturing problems.
• Battery problems (only if the battery proves to be defective soon after purchase and the watch meets the warranty conditions).

What is not covered by the warranty?

Our warranty does not cover damage resulting from improper use or external influences. This includes, but is not limited to:

• Damage caused by impact, falling or knocking , such as broken glass, damaged case or hands.
• Normal wear and tear , such as scratches on the case, glass or watch strap.
• Damage due to exposure to extreme conditions , such as chemicals, heat, cold or humidity.
• Defects caused by incorrect installation of the battery or incorrect maintenance by third parties.
• Loss or theft of the watch.

6. Liability

Yasmin Hounford is not liable for damage resulting from incorrect use of the products. Yasmin Hounford is not liable for indirect damages, including loss of profit, consequential damages and damages due to delay.

7. Privacy

We value the privacy of our customers. Personal data collected via the website is only used for processing orders and improving our services. We do not share personal data with third parties without your permission, unless this is required by law. See our Privacy Statement for more information.

8. Intellectual property

All content on the website of Yasmin Hounford , including texts, images, logos and product descriptions, is the property of Yasmin Hounford or its licensors and is protected by copyright and other intellectual property rights. Unauthorized copying, reproduction, or distribution of this content is prohibited.

9. Changes

Yasmin Hounford reserves the right to change these terms and conditions at any time. Changes will be effective as soon as they are published on our website. We recommend that you regularly consult the terms and conditions.

10. Contact information

For questions about our terms and conditions, orders or other matters, you can contact our customer service via the contact form.